Terms & Conditions

Terms & conditions

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  1. OUT OF AREA PICKUPS

  • Out of area PICK-UPS such as from Sydney airport and cruise ship terminals require full payment in advance.
  • Email cancellations up to 48 hrs prior to the booking will be fully refunded.
  • Email cancellations within 48 hrs and up to 12 hrs prior to booking will be refunded less $50 cancellation fee.
  • Email and/or phone cancellations within 12 hrs of pick-up, or no shows, will not be refunded.
  • Waiting time charges for pick-ups will apply if the driver has to wait more than 15 mins after the booked time. Waiting times charges are $50 per half hour.
  • Ensure you have travel insurance to cover loss from airline flight disruptions.
  • For travellers entering Australia, please ensure that the actual pick-up day is correct, allowing for time/date variations from country to country to avoid cancellation charges.
  • You agree that by engaging the services of Shoal Bay Shuttle Service, you have read and accepted the terms and conditions as described previously on this website.

 

  1. PARTY BOOKINGS:

Bookings for occasions where alcohol will be consumed require a $200 cash deposit (bond) for excess cleaning costs or damage to the vehicle. This bond will be returned to the hirer on completion of the hire, provided the conditions listed below are adhered to.

Please be mindful that If any passenger is so severely drug or alcohol affected that they are unable to walk to the shuttle bus without assistance, the driver is under no obligation to carry them, and they may have to find another way home.

Cleaning/Damages Bond

Every Maxi charter requires a bond. The $200 paid to secure your booking becomes your bond on the day of charter, and is in addition to the fares to be paid. If all terms and conditions are adhered to, the bond is refundable in full immediately after the event. Your bond (or part thereof) will be withheld at the discretion of the driver if:

  • Vomit (or worse) is found on any part of the vehicle. This includes exterior. Bottles of water and sick bags are freely available in the vehicle. Please use and dispose of them considerately.
  • Bus is left in an unsatisfactory condition – bottles, cans, rubbish etc..
  • Damage to any part of the interior or exterior of the vehicle – Shoal Bay Shuttle Service will take action to recover costs if required.
  • Cigarettes or drugs are used in transit.
  • Please understand that if any damages are caused to any public/private property by patrons on charter, Shoal Bay Shuttle Service is within its rights to pass on details of the hirer to authorities, as you are held responsible for your group.
  • Shoal Bay Shuttle Service will not be held responsible for any costs or liability for any damages. All liability remains with the hirer.
  • Shoal Bay Shuttle Service accepts no liability for the actions of any patron or member of the public for any loss or damage to any property or for injury or death caused to any person.
  • The hirer and the driver will inspect the bus after the charter is completed. If the bus is ok and/or no other terms of this agreement have been broken, bond will be returned in full.
  • If these terms are broken, the driver is within his rights to withhold the bond or part thereof.
  • You agree that by engaging the services of Shoal Bay Shuttle Service, you have read and accepted the terms and conditions as described previously on this website.
  1. GENERAL HIRE

Waiting time charges will apply should unexpected detours, stops etc take place. Charges are $5 per 5 mins, cash paid to driver.

No food or open glass containers are allowed within the vehicle. Please finish eating before getting in.

The driver has the right to refuse travel to intoxicated persons. Please do not over-indulge or you may need to find another way to get home.

Any damage to the vehicle or excess cleaning costs are to be met by the hirer. Bottles of water and sick bags are freely available in the vehicle. Please use and dispose of same considerately.

Ensure that all belongings are collected prior to departing the vehicle.

You agree that by engaging the services of Shoal Bay Shuttle Service, you have read and accepted the terms and conditions as described previously on this website.

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